How did you first become introduced to Gravitate HR?
We started working with Gravitate during the pandemic when we needed practical hands-on support to implement some of the legal advice which we had received around restructuring our business after Covid. This initial project then grew into retained HR service to support our Heads of Department and HR Manager with day-to-day HR issues when they were managing with less resources on site.
How would you describe the range of HR services that you receive?
Gravitate have supported us with a range of services since we started working together, aside from day-to-day transactional HR advice we have also worked together on more strategic projects such as policy reviews, legislative changes, restructuring and change management.
Gravitate have also supported our management team with an onsite training workshop, and remote advice & coaching support on HR/ER issues. They also act as a strategic sounding board to help the General Manager crystallize his strategic vision for the team and how best to implement this.
What change has this allowed the organisation to realise and how have Gravitate HR specifically contributed to this.
This year we have been working on a wide program of cultural change in our organization, based on a vision for our intended optimal Guest Experience and Employee Culture in the hotel. Gravitate have helped support us with the implementation of this from a people perspective including enhancing our Employer Value Proposition, changing our Organization Chart, and improving our Employer Branding.
What do you value in the relationship with Gravitate that has moved the relationship from the initial project to a retained one?
What we value most about Gravitate is the personal relationships and service, we work very closely with the same two advisors who over time have built up an extensive and intimate knowledge of our business, team and culture. I have worked with other HR consultants before where you never speak to the same person twice, but through our relationship with Gravitate they have become an extended part of our hotel team.
Would you recommend this outsourced service to other organisations?
I would have no hesitation in highly recommending Gravitate to other companies who want to enhance & develop their HR resource in a professional and cost effective way.