Position/ Job title: HR Account Manager

Summary description of your role at Gravitate.

There are a few different elements to my role and they all lead back to the principle of making sure that clients are provided with a good service at all times. There is obviously client delivery itself which involves building good relationships with owners/senior managers as well as the wider team and providing them with a high-quality HR service that meets their needs. The needs of my clients (and indeed all of our clients) are so varied and can range from preparing and updating documentation such as contracts and policies; giving advice and guidance on employment legislation; and employee relations advice on how to resolve issues formally and informally. In addition to that, there is the business management side to the role which involve managing accounts (preparing and sending invoices; being visible to clients and making sure that their HR support time is being used to maximum effect) as well as the business development/sales aspect such as building a good network of contacts and attracting new clients to the business. I also have line management responsibilities and it’s so important to me that my colleagues are happy, feeling supported, developing as people and professionals, and feel able to challenge me when necessary!

What aspect of HR and your job are you particularly passionate about?

My favourite area can change from time to time but at the time of writing it’s probably employee relations, especially when trying to find informal resolutions. I’m not fazed at all by following formal processes but I’m a firm believer in trying to find informal resolutions to problems before referring to formal policies or procedures (when it’s appropriate to do so of course). In terms of the job itself, I love collaborating with others (clients and colleagues) in order to solve problems. Avoiding one-size-fits-all approaches might sound like a cliché but every problem and solution is different from the last and I like helping clients to navigate problem areas and end up in a place that is good for the organisation.